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Terms of Sale

Application of Conditions

All goods are sold by I’m From Limited (“the Seller”) to any purchaser (“the Buyer”) upon the following terms which shall prevail over any terms contained in the Buyer’s order or in correspondence or elsewhere unless specifically agreed to in writing and signed by a Director of the Seller.

Refunds & Returns

Products will be refunded in full or exchanged if they are I’m From Ltd branded items. Items must be sent back to I’m From Ltd through the Buyer’s own expense before any carriage will be refunded. Please read our Returns Policy for full details.

Product Quality

Embroidered design colours could fade if subjected to a boil wash.
Print quality/garment material may deteriorate if washing instructions are not adhered to.
Colours are only as accurate as the printing/display process will allow.
Due to machine/artwork/garment limitations different processes may have to be used to achieve the desired effect.


The prices payable for the goods shall be those in the Seller’s price list current at the time of order or as agreed with the Seller. The Seller reserves the right to revise all prices and specifications.

Payment Terms

All orders must be paid in full electronically via installed payment gateways on the website before any order is packed and shipped.


a) Delivery dates mentioned in any acknowledgement of order or elsewhere are approximate only and are not of any contractual effect and the Seller shall not be under any liability to the Buyer in respect of any failure to deliver on particular date or dates. Unless otherwise expressly agreed the Seller may affect the delivery in one or more instalments. Each instalment shall be treated as a separate contract.

b) Delivery shall be at the Buyer’s address listed within the order unless otherwise agreed by the Seller.
Goods dispatched by the Sellers’ normal next day carrier services are subject to a standard carriage charge, goods dispatched by special delivery of whatever kind at the Buyer’s request are subject to a carriage surcharge.

c) It is the Buyer’s responsibility to provide correct delivery information during the order process. Should incorrect delivery information be provided and goods returned to the Seller as undeliverable, any refunds due will not include delivery costs associated with the order. Should the goods be required to be resent, further delivery costs must be paid for by the Buyer before such goods are shipped. Should undeliverability be entirely at the fault of the Seller, delivery costs will be included within any refunds offered.


Upon completion of purchase, Buyers agree to receiving emails asking for reviews from the Seller.


a) The Seller shall not be liable to the Buyer:

i) For shortages in quantity delivered unless the Buyer notified the Seller of such claim within 2 days of receipt of the goods.
ii) For damage to or loss of the goods or any part thereof in transit unless the Buyer shall notify the Seller of any such claims within 2 days of receipt of the goods.
iii) For defects in the goods caused by fair wear and tear, abnormal condition of storage or use or any act, neglect or default of the Buyer or of a third party and
iv) For other defects in the goods unless notified to the Seller within 2 days of receipt of the goods by the Buyer provided that no liability shall be attributed to the Seller where goods have been embroidered/printed on or have changed their form in any way what so ever.
v) Where liability is accepted by the Seller under 7 (a) the Seller’s only responsibility shall be at its option to make good any shortage or non-delivery and/or to replace any goods found to be damaged or defective and/or refund the cost of such goods.
vi) The Seller’s aggregate liability to the Buyer whether for negligence, breach of contract, misrepresentation or otherwise shall in no circumstances exceed the cost of the defective, damaged or undelivered goods which give rise to such liability as determined by the net price invoiced to the Buyer in respect of any occurrence or series of occurrences.

b) Subject to the foregoing all conditions, warranties and representations express or implied by statute, common law or otherwise in relation to the goods are hereby excluded and the Seller shall be under no liability to the Buyer for any loss damage or injury direct or indirect resulting from defective material, faulty workmanship or otherwise however arising and whether or not caused by negligence of the Seller, its employees or agents.

Force Majeure

The Seller shall not be liable to the Buyer for loss or damage suffered by the Buyer as a direct/indirect result of the supply of goods by the Seller being prevented, hindered, delayed or rendered uneconomical by reason of circumstances or event beyond the Seller’s reasonable control.

Governing Law

The contract shall be governed by and constructed in accordance with English Law; the parties submit to the jurisdiction of English Courts.

Additional Notes:

Sizes are for guidance only. Prices are inc VAT at the current rate.
I’m From Ltd reserves the right to alter the specifications for the I’m From Yorkshire range of garments at any time. If there is stocking issues an alternative garment will be substituted of equal or higher quality/value.

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