If an order qualifies for Free Delivery, we use Royal Mail 2nd class postage. There are no Free delivery options outside the UK. Sorry about that.
Standard Delivery (UK)
We now use a flat rate cost for standard Postage and Packing of £3.80 within the UK. No more, No less. Add as many items as you want to your order and it won’t cost a bean more. Orders are generally sent using Royal Mail 2nd class postage and shipped within 3-5 working days of placing your order unless otherwise stated (eg: made to order or pre-order). If you order lots of stuff together making a large parcel, or the order value is quite high, we reserve the right to use DPD tracked postage – this won’t cost you any extra (see below).
Heavy/Large Orders (UK)
For heavier than usual or high value orders (for instance, you’ve ordered multiple garments/items that exceed Royal Mail’s maximum parcel weight) we will use DPD parcel delivery and ship out within 3-5 working days from your order unless otherwise stated. We won’t charge extra for this.
Orders are sent using Royal Mail’s international Air Mail postal system. We are based in Yorkshire, back in Blighty, so your order could take a while to get to you depending on where you are. For heavy orders, we may split the order across multiple parcels. Unfortunately, we don’t currently have the facility to send large parcels or track your order.
Due to brexit, some international orders are being charged import tax. If your order is over £50, it is possible you might be charged import tax – this is not always the case.
Some of our products may be Made-to-Order (for instance, Fleeces and Softshell Jackets, and some of our newer T-Shirt designs). The product pages will always tell you if your item is to be Made-to-Order. Different manufacturing processes take differing lengths of time to schedule and complete, but we aim to have a maximum turn-around time of 10 working days. Our current average is 5 working days.
We appreciate your patience while we make your garment. You’ll be pleased with the results.
If you order In Stock items as well as Made-to-Order items, we will put your entire order on hold until all items are in-stock.
Some of our products may be in a “Pre-Order Period” (for instance, Calendars). These items will always state “Pre-Order” within the product title with an expected delivery date somewhere in the description. We use Pre-Orders sparingly and only when absolutely necessary. Although your money comes to us as soon as you purchase, your order will be placed “On Hold” until we receive to products to send out to you.
If you order In Stock items as well as Pre-Order items, we will put your entire order on hold until all items are in-stock.
In all circumstances, you will receive an email telling you when we have put your order in the post.